How We Work

Our Process

Every system and part is tested to OEM specification before it reaches you, from the moment it arrives at our facility to the moment it ships.

<1%
DOA Rate on Shipped Parts
100%
Toshiba/Canon CT Systems QA Tested to OEM Spec
Documented
Test Results, Retained on File
Stage 01

System Intake & QA Testing

Every system that arrives at Allegiant, regardless of whether it was purchased for harvest or for resale, is immediately inventoried. It's then staged in one of our test bays, where a battery of tests confirms every component meets or exceeds OEM specifications, benchmarked directly against the installation quality manual.

If any component doesn't meet standard, it's replaced. The substandard or defective part is marked unsellable and routed to a repair queue for further analysis rather than making its way into inventory. Every test we run is documented, and we retain those results.

Stage 02

Parts Harvesting

Once a system designated for harvest has completed full testing, it's removed from the test bay and harvesting begins. We follow a strict, repeatable process to ensure every part is removed correctly and arrives ready to be reinstalled without issue at a customer's site.

After removal, parts are cleaned and properly packaged, with ESD protection applied wherever it's needed. Parts are then entered into our inventory system, giving our sales team full visibility into what's sellable and ready to quote.

Stage 03

From Quote to Shipment

When a parts request comes in, here's exactly what happens between approval and delivery.

01

Quote & Approval

If the part is in stock, we quote it. Once the quote is approved, it moves to the warehouse for fulfillment.

02

Pick & Final QC

The warehouse team picks the part and runs a final QC pass. Any batteries or fuses are tested for proper voltage or continuity.

03

Clean & Photograph

The part gets a final wipe-down and is blown off with an aerosol duster, then photographed from multiple angles.

04

Package

The part is packaged into a new box or crate and prepped for shipment, ready to travel without damage.

05

Ship

The part ships out, arriving ready to install and get your scanner back up and running as soon as possible.

<1% DOA

Our testing process has led to a sub-1% dead-on-arrival rate across shipped parts.

Stage 04

System Refurbishment & QA

For equipment sales, we offer different levels of refurbishment, but every Toshiba/Canon system, regardless of refurb level, is QA tested to ensure it meets OEM specifications before it ships. Systems are staged in one of our test bays, and every major system is tested against OEM spec. Any part found not performing properly is replaced during this process.

Once testing is complete, the system moves out of staging for final preparation. If a customer wants covers repainted, they're removed and sent to a professional paint shop before final assembly. Otherwise, we move directly into wiping down and properly packing the system for transit.

See Refurbishment Levels
Common Questions

Our Process FAQ

How is every incoming system tested?

Every system, whether purchased for harvest or resale, is inventoried on arrival and staged in a test bay, where a battery of tests confirms every component meets or exceeds OEM specifications per the installation quality manual. Any part that doesn't meet standard is replaced and the defective unit is marked unsellable and routed to a repair queue for further analysis. All test results are documented and retained.

What happens to parts before they're added to sellable inventory?

Parts harvested from a fully tested system are removed following a strict process to ensure they reinstall without issue, then cleaned, properly packaged with ESD protection where needed, and entered into our inventory system so sales has full visibility of what's sellable.

What final checks happen before a part ships?

Once a quote is approved, the warehouse team pulls the part and runs a final QC pass: batteries and fuses are tested for proper voltage and continuity, the part gets a final wipe-down and air duster cleaning, and photos are taken from multiple angles before it's packaged into a new box or crate for shipment.

What's your DOA rate on shipped parts?

Our testing process has produced a sub-1% dead-on-arrival rate across shipped parts.

Are all refurbished systems tested the same way regardless of refurb level?

Yes. Every Toshiba/Canon system, regardless of refurbishment level, is staged in a test bay and QA tested to OEM specification before shipment. Any part found not performing properly is replaced during this process.

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